Terms & Conditions

Effective Date: May 19, 2026
Important — please read carefully. These terms & conditions include a binding arbitration clause and class-action waiver (section 19), disclaim certain warranties (section 15), and limit myvia health’s liability (section 16). By checking the “I agree” box, clicking “Submit,” creating an account, or otherwise accessing or using the services, you agree to be bound by these terms. If you do not agree, do not use the services.

These Terms & Conditions (the “Terms”) are a binding legal agreement between you (“you” or “Customer”) and MyVia Health, a Florida-based business with its principal place of operations at 1601-1 N Main Street #3159, Jacksonville, FL 32206 (“MyVia Health,” “we,” “us,” or “our”), governing your access to and use of myviahealth.com and any related websites, portals, applications, ordering platforms, communications, products, and services (collectively, the “Services”).

Your purchases of products through the Services are also subject to our separate Refund, Return & Shipping Policy and our Privacy Policy, each of which is incorporated into these Terms by reference. In the event of any conflict between these Terms and a separately executed written agreement signed by an authorized officer of MyVia Health, the signed agreement controls.

1. Eligibility & Intended Users

1.1 Adults Only. The Services are intended only for individuals who are at least 18 years of age. By accessing the Services, you represent that you are 18 or older. We do not knowingly collect information from minors.

1.2 Licensed Healthcare Professional Audience. The Services are designed for licensed healthcare providers, clinic operators, pharmacy or laboratory partners, and other authorized professional users (collectively, “Authorized Users”). By accessing or registering for the Services, you represent and warrant that:

1.3 Credential Verification. MyVia Health may verify your credentials at any time through public registries, primary source verification, third-party credentialing services, or by requesting documentation. We may approve, condition, suspend, or deny access to any individual or organization at our sole discretion.

1.4 No Consumer Sales. The Services and the products offered through them are not intended for purchase by the general public, retail consumers, or patients directly. Products are sold to Authorized Users for professional use within their licensed scope of practice.

2. Account Registration & Security

2.1 Account Creation. You may be required to register an account to access portions of the Services. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

2.2 Credentials. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to notify MyVia Health immediately at support@myviahealth.com upon learning of any unauthorized use of your account or any other breach of security. MyVia Health is not liable for losses arising from unauthorized account access caused by your failure to safeguard your credentials.

2.3 One Account Per User. Each Authorized User must maintain a separate account. Sharing accounts is prohibited and grounds for immediate suspension.

3. Role of MyVia Health; Fulfillment Partners

3.1 Platform and Merchant of Record. MyVia Health operates an online ordering and credentialing platform for licensed healthcare professionals. Products offered through the Services are sourced from, and shipped directly to Authorized Users by, licensed third-party pharmacies, outsourcing facilities, manufacturers, distributors, and other supply-chain partners (each, a “Fulfillment Partner”). MyVia Health does not take physical possession of products and does not maintain inventory. MyVia Health acts as the merchant of record for transactions placed through the Services and collects payment from Customers, which it then settles with the applicable Fulfillment Partner.

3.2 No Pharmacy; No Medical Practice. MyVia Health is not a pharmacy, an outsourcing facility, a manufacturer, a medical practice, or a clinical laboratory. MyVia Health does not compound, manufacture, repackage, test, dispense, or administer any product, and does not practice medicine, pharmacy, or any other regulated healthcare profession.

3.3 Provider-Patient and Pharmacy Relationships. Any provider-patient relationship is solely between the Authorized User and the patient. Any pharmacist-patient or compounder-prescriber relationship is solely between the Fulfillment Partner and the Authorized User or patient. MyVia Health is not a party to those relationships and does not direct, supervise, or interfere with the independent professional judgment of any provider or pharmacist.

3.4 Fulfillment Partner Terms. Products shipped by a Fulfillment Partner may be accompanied by, or subject to, additional terms, package inserts, monographs, beyond-use dates, storage instructions, and policies imposed by that Fulfillment Partner. The Authorized User is responsible for reviewing and complying with all such Fulfillment Partner materials.

4. Healthcare Product Terms; FDA Status; Off-Label Use

4.1 Professional Responsibility. Products offered through the Services include healthcare-related items such as peptides, wellness compounds, injectables, and related supplies. All clinical decisions — including patient selection, diagnosis, indication, dosing, route of administration, monitoring, and follow-up — are the sole responsibility of the Authorized User and any treating provider. MyVia Health does not practice medicine, does not establish a provider-patient relationship with any patient, and does not provide medical advice.

4.2 FDA & Regulatory Status. Certain products offered through the Services have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for any specific indication, and some products may be classified by FDA as bulk active pharmaceutical ingredients, research chemicals, or compounded preparations rather than approved finished drug products. Authorized Users are solely responsible for confirming the legal and regulatory status of any product in the jurisdiction in which it will be used, including without limitation FDA, DEA, state pharmacy board, and state medical board requirements.

4.3 Off-Label and Compounded Products. Some products may be intended for off-label or compounded use. MyVia Health makes no representation that any product is appropriate for any specific patient or condition. Authorized Users assume full responsibility for off-label use, including informed consent, documentation, and compliance with all applicable laws and standards of care.

4.4 Anti-Diversion; No Resale. Products purchased through the Services may not be resold, redistributed, transferred, or otherwise diverted from their intended supply chain except as expressly permitted by these Terms and applicable law. Authorized Users shall not list products on online marketplaces, transfer products to unlicensed parties, or hold products for sale outside the Authorized User’s licensed practice.

4.5 No Medical Advice. Information made available through the Services — including product descriptions, clinical references, protocols, and educational materials — is for general informational purposes and is not medical, pharmaceutical, legal, or regulatory advice. It is not a substitute for the independent professional judgment of a qualified provider.

4.6 Compliance & Fraud Holds. MyVia Health or any Fulfillment Partner may delay, suspend, decline, or cancel any order or transaction at any time, with or without prior notice, including based on credential review, compliance review, fraud-prevention screening, identity verification, payment confirmation, or product availability.

4.7 GLP-1 Receptor Agonists. Compounded GLP-1 receptor agonists (including, without limitation, semaglutide and tirzepatide) offered through the Services are not FDA-approved finished drug products and are not generic equivalents of, nor bioequivalent to, FDA-approved branded products such as Ozempic®, Wegovy®, Mounjaro®, or Zepbound®. Any availability of such compounded preparations depends on, and is conditioned upon, the FDA shortage status of the corresponding approved product and applicable federal and state compounding law. The Authorized User is solely responsible for determining whether compounded GLP-1 products may lawfully be prescribed for, and used by, a specific patient.

4.8 Compounded Preparations (503A / 503B). Compounded preparations are not FDA-approved finished drug products. Compounded products from a 503A pharmacy require a valid patient-specific prescription from a licensed prescriber. Compounded products from a 503B outsourcing facility may be used for office stock within applicable limits. The Authorized User is solely responsible for compliance with all federal and state compounding, prescribing, and dispensing requirements, and shall not request office stock from a 503A pharmacy or otherwise use compounded preparations in a manner inconsistent with applicable law.

4.9 Research Peptides / Research Use Only Products. Products designated by MyVia Health or a Fulfillment Partner as “Research Use Only,” “RUO,” “For Laboratory Research Use Only,” or substantially similar (collectively, “Research Products”) are sold solely for in vitro research and laboratory investigational use. RESEARCH PRODUCTS ARE NOT INTENDED OR APPROVED FOR HUMAN OR VETERINARY USE, FOR THERAPEUTIC USE, FOR DIAGNOSTIC USE, OR FOR ADMINISTRATION TO ANY HUMAN OR ANIMAL SUBJECT, AND MUST NOT BE COMPOUNDED, REPACKAGED, OR REDISTRIBUTED FOR ANY SUCH USE. By ordering a Research Product, the Authorized User represents and warrants that the product will be used solely for non-clinical, in vitro research, will not be administered to any human or animal subject, and will be handled, stored, and disposed of in accordance with applicable laboratory standards and all applicable laws. Any use of a Research Product in a human or animal subject, or any sale, transfer, or facilitation of such use, is a material breach of these Terms and grounds for immediate termination and may be reported to applicable regulatory and law-enforcement authorities.

4.10 Order Categorization. It is the Authorized User’s responsibility to confirm the product category and intended use of each item ordered. Where a product is offered in both clinical and Research Product form, the Authorized User must select the form consistent with its intended use and may not represent or use a Research Product as a clinical product.

5. Orders, Pricing & Payment

5.1 Offer and Acceptance. All orders submitted through the Services are offers to purchase, subject to acceptance by MyVia Health or the applicable Fulfillment Partner. Order confirmations are not acceptance. An order is accepted only upon shipment of the product by the Fulfillment Partner.

5.2 Pricing. All prices are stated in U.S. dollars and are subject to change without notice prior to acceptance of an order. Prices reflect the total amount charged by MyVia Health as merchant of record and may include amounts retained by MyVia Health as a platform or service fee in addition to amounts remitted to the Fulfillment Partner. MyVia Health is not bound by pricing errors and reserves the right to correct typographical, pricing, or product-description errors and to cancel affected orders.

5.3 Taxes & Fees. You are responsible for all applicable sales, use, excise, value-added, and similar taxes and fees, except for taxes on MyVia Health’s net income.

5.4 Payment Authorization. MyVia Health acts as the merchant of record. By submitting a payment method, you authorize MyVia Health and its payment processors to charge the full amount of your order, including taxes, shipping, and any applicable fees. You represent that you are authorized to use the payment method. MyVia Health may, in its discretion, settle a portion of the amounts collected with the applicable Fulfillment Partner.

5.5 Refunds, Returns & Shipping. Returns, refunds, cancellations, shipping, damaged or incorrect shipments, and lost or stolen packages are governed by our separate Refund, Return & Shipping Policy, which is incorporated by reference into these Terms. Where MyVia Health is the merchant of record, any approved refund will be issued by MyVia Health to the original payment method; certain refund requests may require coordination with, and approval by, the applicable Fulfillment Partner.

5.6 Chargebacks. You agree to contact MyVia Health to resolve any billing dispute before initiating a chargeback. Improper or fraudulent chargebacks may result in suspension, collection action, and recovery of MyVia Health’s costs (including reasonable attorneys’ fees).

6. Acceptable Use
You agree not to:

6. Acceptable Use

You agree not to:

7. Communications & SMS Consent

7.1 Program Description. MyVia Health (program name: MyVia Health) sends SMS messages to opted-in licensed healthcare providers, clinic operators, pharmacy and laboratory partners, and Authorized Users. Messages may include provider access application confirmations, credential review updates, onboarding steps, scheduled call reminders, portal and account updates, order and shipment notifications, and customer support follow-ups.

7.2 Express Written Consent. By providing your mobile telephone number and opting in (for example, by checking an opt-in box or texting a keyword to a short or long code), you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA) and applicable state law to receive recurring autodialed and prerecorded text messages from or on behalf of MyVia Health at the number provided. Consent is not a condition of any purchase.

7.3 Frequency, Charges, and Carriers. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

7.4 Help and Opt-Out. You may cancel SMS service at any time by replying STOP. After you send STOP, we may send one confirmation message that you have been unsubscribed; after that, you will no longer receive SMS messages from this program unless you opt in again. For help, reply HELP or contact support@myviahealth.com.

7.5 Email and Phone Communications. By providing your email or phone number, you consent to receive transactional and account-related communications electronically. You may opt out of marketing emails using the unsubscribe link in those emails; you may not opt out of transactional communications while you maintain an account.

7.6 Service Reliability. MyVia Health is not responsible for any delay, failure, or non-delivery of any SMS, email, voice, or other communication, including communications affected by carrier issues, device settings, spam filters, or outages.

8. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and disclose information. MyVia Health does not sell, rent, or share your personal information with third parties for cross-context behavioral advertising or unrelated marketing purposes. To fulfill orders, MyVia Health shares Customer order information with the applicable Fulfillment Partner.

HIPAA. The Services are not a designated record set for protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). You agree not to submit PHI through the Services unless you have a separate written Business Associate Agreement with MyVia Health that authorizes the submission and processing of such PHI. Information you do submit may be treated as non-PHI confidential information.

9. Intellectual Property

9.1 Ownership. The Services, including all software, content, designs, text, graphics, logos, trademarks, and trade dress, are owned by or licensed to MyVia Health and are protected by U.S. and international intellectual property laws. “MyVia Health” and associated logos are trademarks of MyVia Health. All rights not expressly granted are reserved.

9.2 Limited License. Subject to your compliance with these Terms, MyVia Health grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal professional purposes. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Services or any portion of them.

9.3 User Submissions. If you submit any feedback, suggestions, or other materials to MyVia Health, you grant MyVia Health a perpetual, worldwide, royalty-free, sublicensable license to use those materials for any lawful purpose without obligation to you.

9.4 DMCA Notices. If you believe content on the Services infringes your copyright, you may send a notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent at copyright@myviahealth.com or to our mailing address listed in Section 23. Repeat infringers may be terminated.

10. Fulfillment Partners; Third-Party Services & Links

10.1 Fulfillment Partners. As described in Section 3, products offered through the Services are shipped directly to Authorized Users by independent Fulfillment Partners, including licensed pharmacies, outsourcing facilities, manufacturers, and distributors. Fulfillment Partners exercise their own independent professional judgment and are responsible for the compounding, manufacture, labeling, packaging, storage, shipment, and any dispensing of the products they ship. MyVia Health does not warrant the products supplied by Fulfillment Partners and is not responsible for the acts or omissions of Fulfillment Partners except as expressly stated in these Terms.

10.2 Third-Party Services & Links. The Services may contain links to, or be integrated with, third-party websites and services (collectively with Fulfillment Partners, “Third-Party Services”). MyVia Health does not control and is not responsible for Third-Party Services. Your dealings with any Third-Party Service may be subject to additional terms and privacy policies. MyVia Health disclaims all liability arising from your use of Third-Party Services.

11. Service Availability & Modifications to the Services

MyVia Health strives to provide reliable access to the Services but does not guarantee that the Services will be uninterrupted, secure, error-free, or available at all times. We may modify, suspend, or discontinue any portion of the Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation.

12. Suspension & Termination

12.1 By MyVia Health. MyVia Health may suspend, restrict, or terminate your access to the Services at any time, with or without notice and with or without cause, including for suspected violation of these Terms, suspected fraud, suspected diversion, loss or impairment of professional licensure, or as required by law.

12.2 By You. You may stop using the Services at any time and may request account closure by contacting support@myviahealth.com. Outstanding obligations and orders remain enforceable.

12.3 Effect of Termination. Upon termination, your right to access the Services ceases. Sections that by their nature should survive (including Sections 3, 4, 5, 9, 13–22) will survive termination.

13. Confidentiality

Non-public information you receive from MyVia Health — including pricing, product specifications, protocols, customer lists, and platform functionality — is the confidential information of MyVia Health. You will use such information only as necessary to use the Services and will not disclose it to third parties without our prior written consent, except as required by law.

14. Your Representations & Warranties

You represent, warrant, and covenant that: (a) you have full power and authority to enter into and perform these Terms; (b) your use of the Services and any products purchased complies and will comply with all applicable laws, regulations, professional standards, and the lawful instructions of any regulator; (c) all information you provide is and will remain accurate; and (d) you will maintain all licenses, registrations, and authorizations required for your professional activities.

15. Disclaimers

15.1 As Is. To the fullest extent permitted by law, the services and all products, content, and information are provided “As is” and “As available,” with all faults, and without warranties of any kind. Myvia health disclaims all warranties, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade.

15.2 Fulfillment Partner Products. Myvia health does not manufacture, compound, repackage, test, or inspect the products shipped by fulfillment partners. Any warranty of merchantability, fitness, safety, sterility, potency, purity, or conformity of products, if any, is provided solely by the applicable fulfillment partner or manufacturer and not by myvia health.

15.3 No Clinical Warranty. Myvia health does not warrant that any product will achieve any particular clinical, cosmetic, or therapeutic outcome, or that any product is appropriate for any specific patient or indication.

15.4 No Regulatory Warranty. Myvia health makes no warranty that any product is approved or cleared by FDA, usp-compliant, or lawful to use in any particular jurisdiction or for any particular use.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above disclaimers apply to the maximum extent permitted by law

16. Limitation of Liability

16.1 Excluded Damages. To the fullest extent permitted by law, in no event will myvia health or its affiliates, officers, directors, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to these terms or the services, even if advised of the possibility of such damages.

16.2 Liability Cap. In no event will myvia health’s total aggregate liability arising out of or related to these terms or the services exceed the greater of (a) the amounts paid by you to myvia health for the specific product or order giving rise to the claim in the three (3) months preceding the event giving rise to liability or (b) one hundred u.S. Dollars ($100).

16.3 Fulfillment Partner Claims. You agree that any claim arising out of or related to a product — including claims related to manufacturing defect, contamination, sterility, potency, misbranding, labeling, or personal injury — is properly asserted against the applicable fulfillment partner or manufacturer, and not against myvia health, except to the limited extent myvia health’s own gross negligence or willful misconduct is the proximate cause.

16.4 Basis of the Bargain. You acknowledge that the limitations in this section reflect a reasonable allocation of risk and are an essential basis of the bargain between you and myvia health, and that myvia health would not provide the services without these limitations.

17. Indemnification

You will defend, indemnify, and hold harmless MyVia Health and its affiliates, officers, directors, employees, agents, and suppliers from and against any and all third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) your use of the Services

(b) your use, storage, handling, administration, or resale of any product purchased through the Services;

(c) your breach of these Terms or applicable law;

(d) your violation of any third-party right, including any professional, patient, or intellectual property right; or

(e) any claim brought by a patient or third party in connection with products or services you provided using items purchased through the Services. MyVia Health may, at its option, assume the exclusive defense and control of any matter for which you are required to indemnify, and you will cooperate with our defense.

18. Governing Law & Venue

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Florida, without regard to its conflicts of laws principles. Subject to Section 19 (Arbitration), the state and federal courts located in Duval County, Florida have exclusive jurisdiction over any action not subject to arbitration, and you consent to personal jurisdiction and venue there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

19. Binding Arbitration & Class-Action Waiver

19.1 Agreement to Arbitrate. You and MyVia Health agree that any dispute, claim, or controversy arising out of or related to these Terms, the Services, or any product (a “Dispute”) will be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect, except as modified here. The arbitration will be conducted in Jacksonville, Florida, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

19.2 Class-Action Waiver. YOU AND MYVIA HEALTH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

19.3 TCPA Disputes. Without limiting the foregoing, any Dispute under the Telephone Consumer Protection Act (TCPA) or any related federal or state communications law is subject to this Section 19.

19.4 Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information. Mass-filing arbitrations are not permitted; the parties agree the arbitrator and AAA may apply procedures designed to address coordinated mass filings.

19.5 Opt-Out. You may opt out of this arbitration agreement by sending written notice to MyVia Health at 1601-1 N Main Street #3159, Jacksonville, FL 32206, with the subject line “Arbitration Opt-Out,” within 30 days of first agreeing to these Terms. The notice must include your full name, account email, mailing address, and a clear statement that you wish to opt out.

19.6 Severability of Class Waiver. If the class-action waiver in Section 19.2 is found unenforceable as to a particular claim, then that claim (and only that claim) shall be severed from arbitration and brought in the courts identified in Section 18. The remainder of this Section 19 will remain enforceable.

20. Force Majeure

MyVia Health is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God; natural disasters; weather; pandemic, epidemic, or public-health emergency; war, terrorism, or civil unrest; labor action; supplier, manufacturer, Fulfillment Partner, or carrier failures; supply-chain disruption; utility, internet, or telecommunication failures; cybersecurity events; governmental action; or compliance with law or court order.

21. Changes to These Terms

MyVia Health may update these Terms from time to time. We will post the updated Terms with a new “Last Updated” date. For material changes, we will provide reasonable advance notice (for example, by email to your account address or by a prominent notice on the Services) before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Services.

22. General

22.1 Entire Agreement. These Terms, together with the Refund, Return & Shipping Policy and Privacy Policy, constitute the entire agreement between you and MyVia Health regarding the Services and supersede all prior or contemporaneous agreements on that subject.

22.2 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

22.3 No Waiver. A failure to enforce any provision is not a waiver of any right.

22.4 Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. MyVia Health may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets. Any prohibited assignment is void.

22.5 Relationship of the Parties. You and MyVia Health are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

22.6 Notices to MyVia Health. Legal notices to MyVia Health must be sent in writing to 1601-1 N Main Street #3159, Jacksonville, FL 32206, with a copy by email to support@myviahealth.com, and are effective upon receipt.

22.7 Notices to You. We may provide notices to you by email, posting on the Services, or other reasonable means.

22.9 Headings; Construction. Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

23. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

MyVia Health
1601-1 N Main Street #3159
Jacksonville, FL 32206
support@myviahealth.com

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including the binding arbitration agreement and class-action waiver in Section 19.

MyVia Health

your wellness path

MyVia Health is the infrastructure layer behind modern clinical delivery. We build and manage a vertically integrated network of providers, pharmaceutical partners, and operational systems.

Contact

© 2026 MyVia Health. All Rights reserved.

Scroll to Top

Please Read Before Continuing

Hello, Doctors, we look forward to assisting you with your questions or providing a quote.

Please note the following:

As a MSO provider, we work only with qualified medical professionals to ensure compliance and proper clinical oversight.

Thank you for your understanding.